A very insightful read Timothy. Great job mate.

One great takeaway for me was your paragraph:

"Do leaders really know and appreciate the concerns and nuances of their followers? I am happy to propose that they do not. Not at all. From my perspective of decades in the public service sector I would say that most leaders do not know their followers at all. They don’t know who they are, and if they do, they don’t then know what they are about."

One of my favorite well-known lines comes from Peter B. Stark:

"In a moment of crisis, reactions set the leaders apart from the followers."